CASE STUDY

An Accessibility & Usability Website Evaluation.

Basic Accessibility review · Usability · Design Recommendations

About EcoCounts Group

A UK-based climate action charity whose primary goal is to motivate environmentally conscious individuals to track their carbon footprint. They wanted to explore incorporating accessibility into their website and PDFs.

My Role

My Role

Website Accessibility and Usability Evaluator using a framework and manual accessibility tools.

Scope

Scope

Accessibility & usability evaluation → Findings → design recommendations → stakeholder presentation

Evaluation
→ Findings
→ design recommendations

→ stakeholder presentation

Accessibility & usability evaluation → Findings → design recommendations → stakeholder presentation

What I Delivered

What I Delivered

→

Consultation to identify organizational goals

→

Accessibility and usability evaluation

→

Top recommendations with examples

→

An accessibility statement

Tools Used

Figma

Canva

Adobe Suite

Wave

Google Suite

Slack

The Evaluation

I focused on changes that balanced user impact, organizational goals, and feasibility. Findings were prioritized by their effect on readability, navigation, and task completion, then translated into practical design recommendations.

I manually reviewed the website compared to current WCAG guidelines and used the online WAVE tool to identify potential accessibility issues.

01

Identify

WAVE + manual review to surface potential barriers

→

02

Investigate

Connect findings to accessibility & usability principles

→

03

Prioritize

Consider user impact, organizational goals & feasibility

→

04

Recommend

Propose achievable design changes with clear rationale

The Recommendations

The Recommendations

EXAMPLE 01- Visual Accessibility

EXAMPLE 01- Visual Accessibility

Improve Color Contrast of Important Text

Improve Color Contrast of Important Text

Low color contrast can make text harder to read for people with low vision or color-vision differences.

EXAMPLE 02 - Semantic Structure

Skipped Heading Levels

Skipped heading levels can make it harder for screen reader users to understand and navigate the page structure.

EXAMPLE 03 - Applying the Findings

Improve Form Accessibility & Usability

The suggested redesign uses clearer structure, persistent error feedback, and stronger contrast to make the form easier to use.

Before

Suggested Redesign

The Outcome

The recommendations gave EcoCounts a practical starting point for improving accessibility without overwhelming its volunteer team. Several recommendations were implemented, and the organization incorporated the accessibility statement into its website.

This project strengthened my understanding of how accessibility, organizational needs, and usability intersect. It also reinforced the value of considering accessibility from the beginning of the design process, when improvements are easier to implement.

Client Feedback

Client Feedback

“Tessa ran an accessibility audit of our EcoCounts website which provided us with several very useful improvements that we could make, as well as some hints and tips and some well-worded documentation that we use on the site regarding accessibility.

Most of the improvements were surprisingly easy to make and we have noticed a distinct uptick in the amount of engagement we see through the website as a result. She has our thanks and we recommend her to anybody who is considering making improvements to their site.”

“Tessa ran an accessibility audit of our EcoCounts website which provided us with several very useful improvements that we could make, as well as some hints and tips and some well-worded documentation that we use on the site regarding accessibility.

Most of the improvements were surprisingly easy to make and we have noticed a distinct uptick in the amount of engagement we see through the website as a result. She has our thanks and we recommend her to anybody who is considering making improvements to their site.”

Adam Hardy
Founder & Lead Volunteer

Adam Hardy
Founder & Lead Volunteer

Adam Hardy
Founder & Lead Volunteer